What makes people want to become better? (in real life!)

• everybody improves all the time (but not necessarily in the fields intended by his employer!)
• improvements are much more likely to happen if you let the individual choose where to improve

What helps...

• somebody who holds you accountable (follow-up)
• vision provided by either the team or management
• the right amount of tension (challenge, pressure,...)
• a goal
• passionate PO

We also talked about quite a few other things on very specific situations.